Contact support

Ask us

In the dashboard, go to Support and click New request. Choose the site it’s about, if it’s about one, and tell us what’s happening: what you see, since when, and anything you changed around then.

From Help me fix this, Contact support does the same, with what the check found already attached.

Each request gets a ticket number, like #51003. Quote it if you ever write to us another way.

Our reply

We email you when we reply, and the Support item in the sidebar shows a badge. The conversation itself stays in the dashboard: open it under Support to read the reply and answer.

Everyone on your team sees your organization’s conversations. Team members limited to some sites see the ones they opened and the ones about their sites.

When it’s sorted

Click Mark as resolved. If the problem comes back, reply in the same conversation: it opens again, with its whole history.